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CTI the easy way: organisations can reap substantial operational benefits from Computer Telephony Integration , yet for many it has looked like a whole
THE BENEFITS OF CTI are well known. After all, there is now a large pool of well-established case studies to draw on and the areas for cost savings and improved productivity are well understood:...(Continue Reading) Integrating the multi-channel environment: Computer Telephony Integration has helped revolutionise call centre management making them more efficient,
ORIGINALLY concerned with co-ordinating the actions of agents' PCs and the telephony system, Computer Telephony Integration (CTI) technology has moved ......(Continue Reading)The rise of the enterprise IP telephone: alternative to PBX systems provides new functionality - Telephony/CTI: next-generation phones
The rise of the enterprise IP telephone: alternative to PBX systems provides new functionality. (Telephony/CTI: next-generation phones)....(Continue Reading)Five Aces - direct-to-customer operations requires catalog management systems
Byline: Curt Barry Business is no game, and it's too important an activity to leave the results to chance. An ace in the hole is hardly cheating; instead, it's a reserve you keep to make sure eve...(Continue Reading)Software—aging and not so gracefully: with aftermarket companies allocating fewer dollars on software enhancements, the state of business management
The software applications distributors are using to manage their businesses are growing old and aging--by as much as 20 years or more in many cases....(Continue Reading)
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